1. Controller
Personal data controller: Sole proprietor Alisa Konstantinovna Elkina (Санкт-Петербург).
- INN (tax ID): 701712344517
- OGRNIP: 323784700294673, registered 14 сентября 2023 г.
- Primary OKVED: 63.99.1 — information and consulting services
- Tax regime: НПД
Privacy contact: aliceinw33@mail.ru, support: https://t.me/yokisupportbot.
2. Data we process
- technical data: IP address, device/browser, language, timezone, page URLs, referrer;
- cookies and similar IDs (see the Cookie Policy);
- analytics data if you consent (Yandex Metrica).
The Yoki Telegram bot/Mini App processes Telegram account data and content you enter there. This marketing site does not collect lead forms and does not take payments.
Analytics in the Yoki Mini App
To understand how the Yoki app in Telegram is used, we use the Yandex Metrica web analytics service (YANDEX LLC, Russia). It receives de-identified usage data: screens viewed (without trip numbers or links), taps, time spent, device type, and session recordings (Webvisor) without the contents of input fields and without the screens with documents, visas and traveller details. To link statistics to an account we send the internal Yoki user number — no name, phone number or Telegram username. Telegram sign-in data is never sent to Metrica. Data is processed on servers in Russia.
3. Purposes
- operate and display the website;
- understand which landing sections help (only after analytics consent);
- improve the Yoki app: which screens are used and where people get stuck;
- comply with law and respond to requests.
4. Legal bases
Processing is based on your consent (analytics) and/or the need to run the website (strictly necessary cookies), under applicable law including Russia’s 152-FZ where it applies.
5. Sharing
With analytics consent, data may be processed by Yandex Metrica. We do not sell personal data.
6. Retention
Technical logs/cookies are kept per the Cookie Policy / counter settings, or until you withdraw consent. Email correspondence is kept as needed to complete the request and meet legal retention duties.
7. Your rights
You may request access, correction, blocking or deletion, withdraw analytics consent (banner / clear site data), and contact the competent authority (e.g. Roskomnadzor for Russia).
8. What other people keep after you delete your account
When you delete your account, the service destroys your profile and your own content: comments, likes, follows, personal documents, and other materials that belong only to you. Routes that other users bought or saved (route text, places, place photos) stay with them without the author name and without your personal data. Shared trips stay available to the remaining members; only the leaving member's data is removed from them.
9. Data outside the main database
Some records may remain outside the service's main database. The operator destroys them by hand under the operator's procedure within the periods below:
- support requests via @yokisupportbot (including in a Telegram group) and exports of those requests - no more than 1 year after the request is closed;
- feedback left when deleting the account and forwarded to the superadmin - no more than 30 days;
- author payout notices in the internal chat - until the payout is completed and 30 more days; phone numbers and payment details in that chat are wiped immediately after payout;
- application logs - no more than 12 months;
- database and file-storage backups - so that copies of a deleted account disappear no later than 30 days after deletion from the main database;
- receipts and payment records at YooKassa - under YooKassa's rules; the operator keeps an anonymized accounting record of the payment (see below);
- bot chat history and messages in trip groups at Telegram - stored by Telegram; the operator does not control their deletion on Telegram's side;
- data sent to third-party services to fulfill a user request (including search and payment services) - under that service's rules; where technically possible, the operator sends a deletion request.
Full destruction of data in the main database after account deletion - no later than 30 days from the request (or from confirmed account deletion), except where a longer period is required by law (including payment accounting).
10. Payments and payouts
Payment and author-payout records are stored in anonymized form: internal user number, amount, date, payment identifier / payout fact - for 5 years for accounting and tax purposes. Name, contacts, phone, and payment details in the operational contour are wiped after a successful payout. If accounting source documents need those details, they are stored separately, with restricted access, for the same 5 years, and are not kept in the general internal chat.
11. Changes
We may update this policy. The current version is always on this page with the update date.